We ship worldwide from the U.S., and we provide free shipping in the U.S.
It usually takes 1-3 business days to process the order and 3-5 business days on delivery.
Please contact us at firstname.lastname@example.org with your order number. We will provide you with a free shipping label for shipping the item back to us. After we get the returning item, we will issue the full refund back to your credit card in 1-3 business days.