This warranty applies to all Pinnacle products.
All DRAM memory modules have a limited lifetime warranty
Pinnacle warrants to the original end user customer that its Pinnacle -branded products are free from defects in material and workmanship. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Subject to the conditions and limitations set forth below, Pinnacle will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Pinnacle on an exchange basis, and will be either new or recertified. All recertified products have been tested to ensure that they are functionally equivalent to new products.
This limited warranty covers only repair, replacement, refund or credit for defective Pinnacle -branded products. Pinnacle is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data or any costs associated with determining the source of system problems or removing, servicing or installing Pinnacle products. This warranty excludes third party software, connected equipment or stored data. Pinnacle is therefore not liable for any losses or damage attributable to third party software, connected equipment or stored data.
This limited warranty does not cover any damage to the product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair or modification. This limited warranty shall not apply if: (i) the product was not used in accordance with any accompanying instructions, or (ii) the product was not used for its intended function. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, that has been sold as second-hand or that has been resold contrary to U.S. and other applicable export regulations.
How to Make a Warranty Claim
All customer service requests are handled through our professional customer support.
If you purchased a Pinnacle product directly from us, click CONTACT US page to create an email ticket, including the order number and filling in as many details as possible.
To exercise your warranty rights, you need the original sales receipt.
Returning Your Product
If you need to return your Pinnacle product for replacement, we will give you a Return Merchandise Authorization (RMA) number and return instructions.
If your returned product includes any storage devices, we will not return the original storage device to you.
When you return the product, send the package, with the original sales receipt and a printed copy of your RMA confirmation email included, to the original place of purchase or a specific location as directed by Pinnacle.
Do not return your product without prior approval from Pinnacle. Any product returned without a valid unique RMA number will be refused and returned to the sender at the sender’s expense.
To avoid problems with returning your product:
- Clearly write or display your RMA number on the outside of the package
- Include a printed copy of your RMA confirmation email in the package
If memory modules were purchased as a kit, then the entire kit must be returned for warranty replacement, even if not all the modules are faulty. The lot codes on each module returned as a kit must be identical. Failure to return the entire kit will cause delays in processing your return.
If you are a reseller or computer dealer, please go to this contact page and fill out the form.
Products Lost or Damaged During Transit
When returning a product, use a return shipping method that provides tracking information. Without tracking, Pinnacle cannot proceed with an RMA if your package is lost in the mail. Pinnacle is not responsible for damage incurred during shipping to an RMA location.
If possible, use the original packaging material to pack the product for return. If the original packaging is unavailable, you should use packing materials that provide the same or greater protection to the product.
Packages that arrive with any external damage or appear inadequately packed may be refused and returned to the sender at the sender’s expense.
Once Pinnacle receives your package, the following will happen:
- Before acceptance, we will perform a visual inspection of the package to ensure there is no visible damage during transit that could affect the product being returned.
- We will perform individual visual inspections on all products to ensure the products are genuine Pinnacle products with all visual labels intact and free of physical damage or abuse.
- We will confirm the RMA number, which should be written on the outside of the package.
- We reserve the right to return any damaged packages or packages with no RMA numbers clearly marked on the exterior to the sender at the sender’s expense.
- After inspection, we will confirm the product as received and begin processing.
You will receive automatic email updates throughout the RMA process.
Here are the typical processing times:
- 1 to 2 business days for your replacement to be processed
- 3 to 5 business days for your replacement to be shipped and delivered